Handling time and transit time
We use the same two terms Google uses, so what you read here matches what our shop settings say.
- Handling time: 1 to 3 business days. This is the time from your order to the moment it leaves our warehouse, Monday to Friday, public holidays excluded.
- Transit time: 4 to 8 business days. This is the time the carrier needs to bring it to your door.
- Total estimated delivery: 5 to 11 business days from checkout.
The quick version
Shipping is free on every US order. We pack your order within 1 to 3 business days, delivery takes another 4 to 8 business days, and a tracking link reaches you the moment it ships. Questions any time? Visit our Contact page.
When your order leaves us
Every order is picked and packed with care within 1 to 3 business days, Monday through Friday, public holidays excluded. Place your order before 5:00 PM CT on a business day and we start on it the same day; after that, or over a weekend or holiday, we begin the next business day.
On the way to you
Once your parcel is moving, delivery anywhere in the United States usually takes 4 to 8 business days, so most orders arrive within about 5 to 11 business days of checkout. These are honest estimates based on how our carriers normally perform, not guarantees.
Keeping track
The moment your order ships we email you a tracking link. Give the first scan up to 24 hours to appear. You can also check status on our Track Your Order page.
Where we ship
We ship to all 50 US states and Washington, D.C. We also deliver to Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, Palau, the Marshall Islands, and the Federated States of Micronesia, and to US military addresses (APO, FPO, and DPO). Delivery to these destinations can take longer than the windows above. International shipping is not available yet. Orders are fulfilled from our warehouse at 4647 Leston St, Suite 14, Dallas, TX 75247, USA.
Getting the address right
Please double-check your shipping address at checkout; once a parcel has shipped we cannot redirect it. If an order comes back to us because of an address problem, we will reach out and arrange a reshipment. Spotted a mistake? Email support@thehillsboutique.com as quickly as you can.
If something goes wrong
Tracking stuck for days, or a parcel that turned up damaged? Email support@thehillsboutique.com and we will take it up with the carrier and make it right. If we ever cannot meet the delivery window above, we will let you know and, where required, offer you the choice of a refund. Damaged-item details are in our Return & Refund Policy.
How to reach us
Email support@thehillsboutique.com or call +1 (432) 535-5519, Monday to Friday, 9:00 AM to 9:00 PM CT. We aim to respond within one business day.
Store name: The Hills Boutique
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM CT
Saturday and Sunday: Closed
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@thehillsboutique.com
Phone: +1 (432) 535-5519
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 4647 Leston St, Suite 14, Dallas, TX 75247, USA