Everything at a glance, with links to the full pages when you want the details.
Shipping
How much does shipping cost?
Nothing. Every US order ships free, with no minimum and no code needed.
How quickly will it arrive?
We pack orders in 1 to 3 business days and delivery adds 4 to 8, so most parcels land within roughly 5 to 11 business days. Order before 5:00 PM CT on a business day and we start the same day. Full details in our Shipping Policy.
Can I track my parcel?
Yes, a tracking link is emailed the moment it ships. Allow up to 24 hours for the first scan, or check our Track Your Order page.
Where exactly do you ship?
All 50 states and Washington, D.C., plus Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, Palau, the Marshall Islands, and the Federated States of Micronesia. We also deliver to military addresses (APO, FPO, and DPO), where delivery can take a little longer. International shipping is not available yet. The full list is in our Shipping Policy.
Returns and refunds
What is the return window?
30 days from delivery. Return shipping is paid by you, unless the item arrived faulty or was not what you ordered. See our Return & Refund Policy.
How do I start a return?
One email to support@thehillsboutique.com with your order number; we reply with our return address and simple instructions. Please never ship anything back before contacting us.
Is anything not returnable?
Only two things: sealed hygiene items such as swimwear and underwear once opened, and pieces we personalized for you, like a monogram. Choosing a standard size or color is not personalization, so those come back like anything else. Details in our Return & Refund Policy.
When do I get my refund?
Within 5 business days of your return arriving and passing a quick check, back to your original payment method.
Payments
Which payment methods do you take?
Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay.
Is paying here safe?
Yes, payments run through trusted providers over an encrypted connection, and we never see or store your full card number. More in our Transaction Policy.
When am I charged, and in which currency?
At the moment you order, in US dollars.
Privacy
What happens with my information?
We use it to fulfil orders, support you, and, only if you opt in, send occasional news. We never sell it and we honor the Global Privacy Control signal. Everything, including which analytics providers run on this store, is in our Privacy Policy.
Products and sizing
How do I find my size?
Every product page carries a fit note that says plainly whether the piece runs small, runs large, or is true to size, so you are not guessing. Caught between two sizes? Email us and we will point you the right way.
About The Hills Boutique
What is The Hills Boutique?
A warm, comfortable online store for men and women, run by a small team and shipping from our Dallas, Texas warehouse. Read more on our About Us page.
How do I reach a real person?
Email support@thehillsboutique.com or call +1 (432) 535-5519, Monday to Friday, 9:00 AM to 9:00 PM CT. Every way to reach us is on our Contact page.
Store name: The Hills Boutique
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM CT
Saturday and Sunday: Closed
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@thehillsboutique.com
Phone: +1 (432) 535-5519
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 4647 Leston St, Suite 14, Dallas, TX 75247, USA