Returns at a glance
Here's the short version, so you know where you stand before reading the details.
- Returns: faulty or not, we accept returns on every eligible item. You do not need a reason.
- Exchanges: we do not offer exchanges. Need another size or color? Return the item for a refund and simply place a new order. It's quicker than an exchange and never depends on stock.
- Product condition: only new products. Unworn, unused and in the original packaging, with the tags still on.
- Return window: 30 days, counted from the day your order is delivered.
- Return method: by mail.
- Return label: we email you a label to print at home. Return postage is at your own cost, except when the item is faulty or we sent the wrong thing, and then we pay it.
- Restocking fee: 15% of the item price, deducted from your refund. It never applies when the item is faulty or we sent the wrong thing.
- Refund processing time: within 5 business days once your return arrives and passes inspection.
- Currency: all refunds are paid in US dollars (USD).
The quick version
Changed your mind? You have 30 days from delivery. Return shipping is paid by you, and it all starts with a single email. We refund your original payment method within 5 business days of the item reaching us.
Your 30 days
You may return eligible items within 30 days of the delivery date, counted from the day tracking says your parcel arrived, so you always get the full window.
What we can accept
Items should come back unworn, unwashed, and undamaged, with tags attached and in their original packaging where possible. We cannot resell pieces that show wear, washing, alteration, perfume, smoke, or pet hair.
Hygiene items
For hygiene reasons, swimwear, underwear, and other intimate items can only be returned if they are unworn and still sealed in their original packaging, unless they arrive faulty. Where this applies, it is noted on the product page.
Made-to-order and personalized pieces
Items we make or customize to your specification, such as a monogram, an added name, or an alteration you request, cannot be returned for a change of mind, because we cannot resell them. To be clear about what this does not mean: choosing a standard size or a standard color from the options on a product page is not personalization. Those pieces are returnable like anything else. If a made-to-order item arrives faulty or is not what you ordered, your rights are unaffected.
How it works, step by step
- Email support@thehillsboutique.com with your order number, the item, and a quick note on why.
- We reply with a return label to download and print, plus short instructions, usually the same working day.
- Pack the item, attach the printed label, and send it back. Keep the tracking number until your refund lands.
- As soon as it reaches our international returns warehouse and passes a quick check, your refund is on its way.
Please always email first and wait for our reply before sending anything back. A parcel that arrives without us expecting it cannot be matched to your order, and we would rather sort it out together than lose your return.
Getting your money back
Refunds go to your original payment method within 5 business days of us receiving your return. You pay the cost of sending the item back. The only other deduction is the 15% restocking fee on the item price, and never on an item that arrived faulty, damaged, or not what you ordered. The delivery you originally paid is refunded too, at our standard rate. We recommend a tracked service, because until the parcel reaches us it is still your responsibility.
Swapping a size or color
Want a different size or color? The fastest route is a return for a refund plus a fresh order, so you are never left waiting on stock. Our Shipping Policy covers delivery times.
If we got it wrong
Faulty, damaged, or not what you ordered? Email support@thehillsboutique.com with your order number and a photo if you can. We will send a replacement or a full refund, shipping included, at no cost to you. In that case we pay the return shipping as well, so the paragraph above about your own cost does not apply. This never limits your rights under applicable consumer law.
How to reach us
Email support@thehillsboutique.com or call +1 (432) 535-5519, Monday to Friday, 9:00 AM to 9:00 PM CT. Every way to reach us is on our Contact page.
Store name: The Hills Boutique
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM CT
Saturday and Sunday: Closed
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@thehillsboutique.com
Phone: +1 (432) 535-5519
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands